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Terms and Conditions

TERMS AND CONDITIONS – GM STEPHENSON LIMITED

  1. WHAT IS TO BE PROVIDED BY GM STEPHENSON LIMITED TO YOU (THE CUSTOMER)

You have agreed to purchase the goods. The customer acknowledges that the machinery is used and sold – as seen – unless otherwise stated.  During our pre-delivery inspections, GM Stephenson Limited will ensure all guards etc are in place.  However, once the equipment is delivered to the customer, it is the customer’s responsibility to ensure that the machine meets all Health and Safety requirements.

 

  1. RISK

Risk shall pass to the customer on collection or delivery of the goods or on payment of the goods (whichever is the earliest).

 

  1. NORMAL CREDIT TERMS
  • HIRE, PARTS AND SERVICE

The invoice must be paid in full 28 days from date of invoice.

  • UK TRACTORS/MACHINERY

On receipt of your invoice we require a minimum 20% deposit before we instruct our workshop/preparation team to carry out any work.

We will carry out this work as quickly and efficiently as possible but please be patient and bear with us in busy times as we do like to provide a thorough and professional service.  Once all preparation work has been completed we will notify you and will require the remaining balance be paid.  On receipt you may collect the goods or if it has  been agreed we will arrange transport.

 

  • RETENTION OF TITLE

All goods remain the property of GM Stephenson Limited until paid for in full.

 

  1. CURRENCY

All payments to be made in pound sterling only. Our preferred method of payment is bank transfer.  The customer shall be responsible for any bank charges levied in respect of online payments. It is the customer’s responsibility to ensure you have verified our bank details BEFORE payment.  We recommend the customer contacts us by telephone on +44 (0) 1723 891487 to verify our bank account details and the customer should send a small test payment in the first instance before the full transfer of funds.

If payment is to be made by Cheque, all cheques must be made payable to GM Stephenson Limited.

 

  1. MONIES OUTSTANDING BEYOND OUR NORMAL CREDIT TERMS

Any account outstanding beyond our credit terms of reference will be passed out to external collection agents and will be subject to a surcharge of 10% over and above the original invoice amount, the customer will also be subject to any other costs incurred in obtaining payment.

 

  1. WARRANTY

Any warranty to be agreed at the point of sale – and stated on the invoice

Any warranty claims to be reported in writing within the warranty period to your Sales Representative.

We reserve the right for such warranty work to be carried out by ourselves in our own workshop.  The cost of returning the machine to GM Stephenson Limited and return to the customer is to be the responsibility of, and costs met, by the customer.

 

  1. COMPLAINTS

Any complaint by the customer relating to an invoice must be notified by the customer to the Company immediately via your Sales Representative.

 

Here at GM Stephenson Limited we aim to provide the best customer experience possible

but this can only be achieved with customer’s co-operation.

Remember Teamwork makes the Dreamwork !